Frequently Asked Questions
GENERAL
I’m interested in a few dresses from my try-on but can’t decide, can someone else book them before me?
Yes. A dress is only secured once a refundable bond or the full hire fee has been paid. Until then, it remains available to others. You can secure your dress at your try-on appointment. Once secured, no one else can book the same dress for that hire date.
How and when do I return my dress?
Garments must be returned by 6 PM on your designated return day.
Weekend hires (Fri - Sun): Return by Monday 6 PM
Weekday hires (Mon - Thurs): Return by 6 PM the following day
You may return your garment any time before the deadline using our drop box opposite the front door. Please return it unwashed in the bags provided.
What if my dress doesn’t fit?
If your garment doesn’t fit, please contact us immediately. We do not offer refunds once an item has been picked up or posted (see our Terms & Conditions).
Depending on availability, you may transfer your hire fee to another garment of equal or lesser value for the same date. If the replacement garment is of greater value, the price difference must be paid. If it is of lesser value, no refund will be issued for the difference.
Do I need to clean the dress?
No - we handle all cleaning for you! Simply return your dress on time, in the provided bag. If you notice stains or damage, please let us know and do not attempt to clean or repair it yourself.
What happens if the dress gets stained or damaged?
Notify us immediately and return the garment as soon as possible. Do not attempt cleaning or repairs yourself. Your bond may be used towards extra cleaning or repair costs. If the damage is beyond repair, further charges may apply (see our Terms & Conditions).
I’ll be interstate and can’t return on time - can I extend my hire?
Yes, we offer extended hires for a small fee, based on the garment’s RRP and the number of extra days. Contact us in advance for a quote.
ONLINE ORDERS
How do online orders work?
Select your item and checkout online.
Choose Pick-Up or Postage.
We’ll confirm availability for your chosen date.
Pay your refundable bond via our booking system:
Pick-Up: Select a “Pick-Up” appointment for your hire date.
Postage: Select a “Refundable Bond” appointment.
POSTAL HIRES
How do I return my dress?
Place the dress in the pre-paid return satchel provided and lodge over the counter at an Australia Post outlet by 12 PM on the next business day. Over-the-counter lodgement is highly recommended for tracking.
What if my return day is on a Sunday or public holiday?
Return it by 2 PM on the next business day (Australia Post does not operate on public holidays).
I need my dress to arrive by the weekend — how can this be guaranteed?
We can send via FedEx Overnight Express for an additional $20–$30 (depending on location). Contact us for a quote before booking. Once collected, your item will arrive the next business day.
UBER DELIVERY
How does Uber delivery work?
Get a quote – Send us your postcode and we’ll provide an Uber Delivery price estimate.
Secure your hire – Place your order online and pay your refundable bond through our booking system.
Pay the delivery fee – Transfer the Uber Delivery fee via bank transfer.
We book the delivery – Once payment is received, we’ll arrange the Uber to your location and send you real-time tracking updates via text.
Returns via Uber:
Let us know in advance if you’d like to return your hire using Uber (return trip cost is covered by you). If Uber return isn’t possible, we recommend sending your hire back via Australia Post Express by 12 PM the next business day.