GENERAL

I’m interested in a few dresses but indecisive of which one to go with from my try on, can someone else book it in before me?

Yes. A dress is only secured once a refundable bond or full hire fee has been paid. Until then, it remains available to others. You can secure your dress at your try-on appointment, by booking a ‘Pick-Up’ appointment, or placing an order online. Once secured, no one else can book the same dress for that hire date.

How and when do I return my dress?

Garments can be returned any time of the day/night that suits you as long as it is before the return day and time. We have a drop box opposite the front door where you can place your garment. Ensure the bags provided are also returned.

Garments must be returned by 6 PM on your designated return day.

• Weekend hires (Fri–Sun): Return by Monday 6PM

• Weekday hires: Return by 6PM the following day

Drop the garment (unwashed, in the provided bag/s) into our drop box opposite the front door anytime before the deadline.

What if my dress doesn’t fit me?

If your garment does not fit you please inform us ASAP. In some situations we may be able to issue a store credit or exchange however this is not guaranteed as we do not offer refunds once an item is picked up or posted. Please read our t&c’s.

Do I need to clean the dress?

No, we take care of the cleaning for you! Simply return your dress in time into our drop box (postal: drop it at your local Post Office). If you notice stains or damage, notify us and do not attempt to clean or repair it yourself.

What should I do if the dress gets stained or damaged?

Please notify us immediately and return the dress promptly. Do not attempt to treat or clean the garment yourself. If damage is significant, your bond may be used toward cleaning or repair costs. If beyond repair, further charges may apply (as per our Terms & Conditions).

I’ll be interstate and can’t return on time. Can I extend my hire?

Yes! We offer extended hires for a small fee depending on the garment's RRP and the number of extra days needed. Please contact us in advance for a quote.

ONLINE ORDERS

How do online orders work?

Online orders make your hiring process efficient for us and for you! Simply, checkout with your selected item and select if you would like to pick up your item or for it to be posted. We will then review your order to confirm if it is available for your selected date. If it is, we would need a refundable bond which must be done using our booking system. If you selected to PICK UP your item select the ‘Pick Up’ appointment type and select your hire date. If you selected for your item to be POSTED select the ‘Refundable bond’ appointment type. From there we will fulfil your order via email with your Australia Post tracking number.

POSTAL HIRES

How and when do I return my dress?

Simply place your dress in the return pre-paid satchel that was included and lodge over the counter at an Australia Post Outlet (highly recommended) by 12pm on the next business day.

What if my return day is on a Sunday or Public holiday?

Australia Post do not operate on public holidays so please return your garment to an Australia Post Outlet by 2pm the following business day.

I need my dress to arrive through the post by the weekend, how can this be guaranteed?

We can post using FedEx as they offer postage using overnight express. This cost will be an additional $10-30 on top of shipping fees. This depends on the location (we are able to do a quote prior to this). Once they have picked up your hire it will arrive the following business day.

UBER DELIVERY

How does Uber delivery work?

1. We require full payment of your hire fee, refundable bond, and the Uber quote upfront.

2. Once confirmed, we’ll order the Uber and send it to your location.

3. You'll receive real-time Uber tracking updates via text.

When returning via Uber you must:

• Arrange the return with us in advance

• Ensure someone is available to hand over the item

• Cover the cost of the return trip (we cannot pay for return Ubers)

If you're unable to return in person, we recommend using Express Post by 12 PM the following business day.

Please refer to our T&C’s for any further information or contact us directly via Instagram or phone number for urgent enquiries.